What is a smart Virtual Number?
Simply put, it's the included features that make your virtual number smart.
Free Features included: Call Recording, Customizable API, Time of Day Routing, Advanced IVR/PBX, Call Transfer, Sequential Forwarding, Failover Forwarding, Local Ringback Tones, Simultaneous Ringing, ForwardFax, Account Management, Rollover Minutes, Customized Greeting, Select Country Forwarding, Voice Mail, Call Blocking with Black & White Lists
Partial list of included features
• Rings simultaneously up to 10 phone lines even in different countries
• PSTN exceptional line quality (not VoIP)
• Processes your incoming calls by forwarding to pre-determined numbers
• Time of Day Routing - Sends calls to voice mail depending on the time of the day or day of the week
• Selective Call Forwarding - Divert calls based on country of origin
• Sends calls internationally to any country
• Accepts faxes and sends to your email
• Sends voice mail messages to your email
Plus many more included features that are a part of our international call forwarding service.
Create a Phone Presence with 140+ Country Options
International Call Forwarding uses a virtual number to easily receive and divert calls from your existing or potential customers and associates in distant cities or countries.
International Call Divert helps remove the obstacle of your callers needing to make an international call to reach you or your company by providing them a 'local' or country specific toll-free number that works from their country.
An international virtual phone number also adds credibility to a company that does business overseas. An overseas call forwarding number shows that your company proactively provides easy access to its distant customers and has gone the extra mile to make a local phone number available to them.
To avoid a big sales obstacle, it is far better to offer a 'local' contact phone number instead of expecting a customer in another country to dial your phone number which could be costly for them.
Not many callers are willing to pay international long distance charges to reach you but would not hesitate to call if you provided a local number in their country.
In other words, whether you are a company that has important customers or potential clients located in diverse countries, you will benefit from offering a local International Call Forwarding number within those countries where your callers are located or where you wish to advertise your product and services.
A strategy to receive your calls at your new country location
Individual users that desire to forward a mobile phone to another country while on assignment (or a vacation) can get a new virtual phone number and then forward their existing phone to that new virtual number. The virtual number then forward the calls internationally to any country.
Once this is set up, the cell phone calls are diverted to any phone number in the world via the new virtual number. Upon returning from vacation or assignment, simply disable the call forwarding to the virtual number and everything returns to normal.
When you sign up for your virtual number, you can select the RollOver Option to accumulate any unused plan minutes for future use.
This is a solution for customers that have fluctuating account usage and would like to use those unused minutes for times when higher call forwarding activity occurs.
No Term Contract
When acquiring a virtual number, it is month-to-month. There is no long term commitment, cancel at any time. Enjoy international call forwarding service for as long as you require.
Simultaneous Call Processing
This free feature enables your international call forwarding number to accept multiple callers at the same time. You can forward multiple calls concurrently to the same destination phone number. For example, this would be an important feature should your international call forwarding virtual number terminate to a call center.
Record a custom greeting for your virtual number. The recorded greeting will be played to a caller when your virtual phone number is called prior to the call being forwarded to your 'ring to' number. You could upload any current sound file you have now or use your phone to create a greeting. --"thank you for calling ABC Company........". The greeting is optional.
With Fax to Email Forwarding you can receive a fax sent to your virtual number and that fax will be automatically delivered to you by email. There is no extra charge for using this feature.
Advanced Call Forwarding
You can select to have your calls forwarded to different phone numbers, even if in another country, Or have calls sent to voice mail depending on the time of the day. You can select different routing for different days of the week.
Call Recording is a feature that enables you to automatically record your inbound calls.
Call Recording is also very simple to setup and start using. With just a few clicks you can enable or disable call recording selectively on any of your virtual numbers.
Use it to monitor interactions between employees and customers and for quality control and in the event you need the recording as call content clarification.
Attended Call Transfer gives businesses the power to place an incoming call on hold, dial a pre-programmed digit sequence (programmable by the account owner) to reach a different department or call center located anywhere in the world.
While this feature is most useful for small businesses that do not have a PBX, large enterprises with sophisticated PBXs are showing interest in this feature for its ease of setup and its ability to utilize fewer PBX resources.
Local Ringback Tone
Once logged into the Control Panel, click “Call Forwarding Configuration” for number that you would like to configure. Under Call Acceptance Ringback Tone, choose from the drop-down which ringtone that you want callers to hear. Click Apply to save your settings.
If your calls are forwarded to countries other than the one your Call Forwarding Number belongs to, you can select the ringtone of the origin country for your callers to hear.